Refund policy
Tennessee Soul Refund, Exchange & Store Credit Policy
At Tennessee Soul, we take pride in offering high-quality handcrafted products and seasonings. Please carefully review our policy before placing an order.
By placing an order with Tennessee Soul, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
Seasonings & Food Products
Due to the nature of food products and for safety and health reasons, all seasoning and food product sales are final.
We do not offer refunds, returns, exchanges, or replacements on seasonings or food products once they have been shipped or delivered.
Apparel
Apparel items may be eligible for exchange or replacement only if the item is defective and reported within 7 days of delivery.
To qualify:
*The defect must be reported within 7 days of delivery.
*Clear photos of the defect must be provided.
*The item must be unworn, unwashed, and in its original condition.
Sizing issues, buyer's remorse, normal wear, or customer preference do not qualify for an exchange or replacement.
Mugs
Our mugs are individually handcrafted using a sublimation process.
A replacement may be provided only if:
*The mug arrives broken due to shipping damage, or
*The mug contains a significant manufacturing defect.
Photos of the damaged or defective item must be submitted within 7 days of delivery.
Because each mug is handmade, slight variations in color, image placement, brightness, shading, and overall appearance are normal and are not considered defects.
Tumblers
Our tumblers are individually handcrafted and made to order.
Tumblers may qualify for an exchange or replacement only if:
*The tumbler arrives damaged during shipping, or
*There is a significant quality issue or manufacturing defect.
All tumbler exchange and replacement requests are reviewed on a case-by-case basis and are subject to the sole discretion of the owner.
Photos of the issue must be submitted within 7 days of delivery.
Because each tumbler is handmade, slight variations in color, image placement, brightness, shading, and overall appearance are normal and are not considered defects.
Handmade Drinkware Disclaimer
All drinkware products sold by Tennessee Soul, including mugs and tumblers, are individually handcrafted.
As a result, no two items will be exactly alike.
Minor variations may occur in:
*Color tones
*Print placement
*Brightness
*Image alignment
*Surface finish
*Overall appearance
These variations are a normal part of the handmade process and make each item unique. Such variations are not considered defects and do not qualify for refunds, exchanges, or replacements.
Customer Satisfaction & Store Credit
Customer satisfaction is important to us. While we generally do not offer refunds, Tennessee Soul reserves the right to review unique situations on a case-by-case basis.
If the owner determines that compensation is appropriate due to a customer being completely unsatisfied with their purchase, any approved refund will be issued in the form of store credit only.
No cash refunds, credit card refunds, debit card refunds, PayPal refunds, or other forms of monetary reimbursement will be provided.
The issuance of store credit is solely at the discretion of the owner and is not guaranteed.
Shipping Costs for Approved Exchanges
If an exchange or replacement is approved, the customer may be responsible for shipping costs associated with returning or exchanging the item unless otherwise determined by Tennessee Soul.
Contact Us
If you believe your item qualifies for replacement or exchange under this policy, please contact us within 7 days of delivery and include:
*Your order number
*A description of the issue
*Clear photos showing the damage or defect
Email: tennesseesoul@yahoo.com
Please allow a reasonable amount of time for us to review your request.
We sincerely appreciate your support of our family-owned business and thank you for understanding the unique nature of handcrafted products.
